Checking the connection via the Instagram app
Open the Instagram app on your smartphone.
Tap the “Edit Profile” or “Edit” button and look for the “Public Business Information” section.
You will likely see an orange “Confirm” button there. This means that the connection between Facebook and Instagram is incorrect.
Tap the “Confirm” button and follow the instructions to check and update the connection.
Facebook connection verification guide
Once the connection is successfully verified, the orange button will disappear from this section.
As long as this notification from Facebook is present, the account, unfortunately, cannot be added to the service as your own, only as someone else’s. This is because the connection between the Facebook business page and Instagram is broken.
After successfully verifying the connection, follow the instructions to reconnect the account to the service.
Checking the connection via Facebook browser
Open your Facebook page.
In the Pages menu, click on the name of the Facebook business page linked to your Instagram profile.
Go to the settings of this Facebook business page by clicking “Switch.”
Select “Professional Dashboard” view.
Go to the “Linked Accounts” section.
If you see a “Check Connection” button in this section, you need to click it and follow the on-screen instructions.
Facebook connection verification guide
Once the connection is successfully verified, this notification will disappear from this section.
As long as this notification from Facebook is present, the account, unfortunately, cannot be added to the service as your own, only as someone else’s. This is because the connection between the Facebook business page and Instagram is broken.
After successfully verifying the connection, follow the instructions to reconnect the account to the service.
If you have any questions, write to us in the website chat (Help button in the top right corner), in the Telegram chatbot https://t.me/ld_support_bot, or via email at [email protected].