How to Share Access with a Colleague?
In LiveDune, you can set up shared access to your personal account.
It is not recommended to log in using the same login/password combination, as this can lead to incorrect service operation.
You can share access with each employee and grant rights only to the accounts and tools they need. If an employee leaves the company, there is no need to change the password; simply deactivate their account by removing it from the employees section.
Additionally, this access can also be granted to a client (customer) for viewing statistics of their accounts or tracking the progress of KPI achievement.
You can find the Employees Section here:
This functionality is available only on the Business and Agency tariffs.
The feature is available under the “Business” and “Agency” plans. The “Business” plan includes 2 users (admin/account owner and one more user), and the “Agency” plan includes 5 users (admin/account owner and four more users).
Once the limit on the number of added users is reached, additional spots can be purchased (300 rubles per access per month). The calculation is based on the remainder of the plan period.
To invite a colleague, click the Add Employee button:
This will open a window for entering data:
Enter the employee's name, email registered on LiveDune, and their job title.
Next, you can select the modules that will be available to this user. For example, if you need your colleague to be able to schedule posts but not have access to Direct and Comments, select the Autoposting module and disable the Monitoring module.
Also, if the employee needs to add social media accounts and projects, you should activate the Account Management and Project Management modules.
Account Statistics — access to the Dashboard, Quick Analysis, and Comparison modules.
Autoposting — ability to schedule scheduled posts.
Influencer Check — ability to check accounts for fake likes and followers.
KPI — access to monitoring the key performance indicators of your projects and accounts.
Payment — ability to pay for the service.
Account Management — ability to add and remove accounts from the Dashboard.
Project Management — ability to add and remove projects from the Dashboard (to which they have access).
Then, you need to select a Role in Autoposting for this user.
In Autoposting, you can discuss posts with your colleagues.
There are 2 roles:
Editor - the employee will have access to all functionality, can create/edit posts, and discuss them with colleagues.
Manager - will only be able to view posts in the calendar/feed/drafts and discuss them with colleagues.
In post editing, you can add employees and discuss posts with colleagues.
For the manager, there is a "Post Approval" button that allows viewing posts, viewing post previews, and discussing posts with colleagues.
Users of any role in the calendar have a "Select Discussion" button; the button displays the number of new unread messages for all posts, and clicking it opens a window with a list of all posts with unread messages. In this window, you can mark all messages as read.
After selecting a role in Autoposting, choose the projects to which the employee will have access.
Projects are folders where you can place social media accounts. For example, you have two companies whose social media you manage: Berry Company and Fruit Company. One manager works only with Berry Company, so you give them access only to the project containing Berry Company's social media accounts, while the other gets access only to the Fruit Company project.
Access to the General Category project is granted automatically because this project is created on the Dashboard by default and cannot be deleted. If you do not want the employee to have access to this project, click on it so it turns gray.
The Invite via Link button allows you to invite a user via a direct link:
When all mandatory fields are filled out (“Name,” “Email,” and at least one “Accessible Project”), clicking the “Invite via Link” button copies the invitation link, closes the add user window.
An invitation email is sent to the user, and a confirmation of successful link copy to the clipboard is displayed in the Employees section with the text “Invitation sent, link copied."
If any mandatory field is not filled in, the mandatory fields will be highlighted in red.
Until the user accepts the invitation (to do this, they need to log into their personal account and accept the invitation or follow the link in the invitation email), their status will be "User Invited."
If the employee confirms the invitation, their individual access rights will be reflected next to them. If you want to change the rights or remove the employee’s access to the account — click on the three dots and select "Edit" or "Remove Employee."
After creating a new project on the Dashboard, you can immediately specify which employees will have access to it.
To do this, click on the three dots next to the project — “Configure” and turn on the toggle next to the employee you want to grant access to. Each Monday and the first day of the month, the user will receive a project report for which they have access by email.
If you have any questions, contact us in the chat on the site
Or in the Telegram chat-bot https://t.me/ld_support_bot, or via email at [email protected]